B2B Partner Support Intern

About us

Casavo is the European PropTech company that uses technology to simplify the real estate market. Thanks to its next-generation digital platform, Casavo matches home sellers’ needs with home buyers’ desires and offers a simple and transparent end-to-end experience.

The company offers a variety of personalized services for both home sellers and home buyers and has developed an inclusive model towards real estate stakeholders such as brokers, contractors and banks.

Founded in 2017 by Giorgio Tinacci, Casavo currently operates in Italy, Spain and France.

Casavo Virtual Tool is a leading B2B application service, dedicated to improving the real estate industry by providing agents with an advanced tool to create digital virtual tours of property listings. Our commitment to enhancing property visualization through technology drives us to deliver exceptional service to our B2B clients across Italy and Spain.

For more information, visit www.casavo.com

Key Responsibilities

Casavo is seeking a highly motivated and customer-centric intern to join our dynamic B2B team. This role is integral to support our B2B clientele by managing customer support tickets and internal communications to ensure effective problem resolution. The candidate will be deeply involved in daily reporting activities and support the B2B manager to develop and implement key projects aimed at boosting operational efficiency.

• Serve as the first point of contact for B2B customer support, handling inquiries and issues via email and phone;
• Collaborate closely with the B2B Manager, and internal stakeholders from the Product, IT, and Finance teams to streamline customer service processes and resolve issues;
• Prepare daily reports on customer interactions, ticket status, and key metrics for the B2B Sales Manager;
• Monitor and report on the service’s in relation to primary KPI’s;
• Support the B2B Manager in developing key projects focused on enhancing operational efficiency.

Requirements

• Fluent in both Italian and Spanish, due to our diverse client base;
• Excellent communication and interpersonal skills, with a strong orientation towards customer service;
• Ability to work independently and manage multiple tasks efficiently;
• Analytical thinker with a logical approach to problem-solving;
• Currently enrolled in or recently graduated from a university program related to Business, Communications, or a similar field.

Benefit & Perks

We have built up four benefit pillars to make your life easier as a Casavo employee!

Physical

• 6 Pillow Days per year that we can use as a Sick Leave without showing any protocol number

Emotional

• Birthday Off to be used during your birthday month
• Mindfulness Journey

Social

• Smart Working Policy remote friendly
• Learn moments to share knowledge and experiences
• Corporate Social Responsibility Days in which, during working hours, employees engage in voluntary activities.