Customer Service Representative Prom - Ciampino

Job title / Reporting to:

The CSR Prom/ CSR reports to SL and to Location/Airport Manager and functionally to the Area Manager

Job purpose:

The primary goal for a CSR Prom is to provide excellent customer service experience.

This means offering the Customer a pleasant experience, welcoming him and involving him, completing the rental operations and return quickly, providing information on ancillaries and refuelling options, resolving complaints and ensuring complete satisfaction.

Key-result areas:

• Receives the Customer at the counter, managing the rental agreement in compliance with Company procedures and with the expected quality standards on TAS Web.

• Puts into practice proactive behaviour towards Customers, liaising so courteous and professional, offering solutions in order to maximize the Customer satisfaction.

• Streamline and optimize the available Company assets (eg. cars, systems, products, services, etc) to ensure the best Customer service and the profitability of the location.

• Coordinates the check-in operations and plays, occasionally, activities of handling the vehicle in the car park.

• Maximize profit by offering services and ancillary products to Customers.

• Management of daily branch petty cash (if required).
  

Educational Background :

High School Graduation or University education.

Professional Experience:

Previous sales and customer service experience.

Knowledge :

• Fluent Level of English (+ second language)

• Microsoft Office

• Full Driving License
  

Skills & Competencies :

• Excellent organizational and time management skills

• To be proactive

• Problem solving

• Effective Communication

• Ability to work well as a team with 100% customer focus

• Selling proposition

• Ability to work in a fast work environment with a variety of tasks

• Ability to demonstrate professionalism, enthusiasm, and outstanding communication

• Enthusiastic, flexible and positive attitude towards selling.

• Customer oriented to guarantee a high-quality level of customer service, in compliance with Company policies and procedures.

• Flexibility to work days, nights, weekends and on bank holidays