Campus - Internship Programme - Travel & Lifestyle Services: Frontline - 2024 (Rome)

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move are constantly redefining what’s possible — and we’re proud to back each other every step of the way.

American Express is one of the world’s leading payment companies and provides customers with access to products, insights and experiences that enrich lives and build businesses. Our ”Closed-loop” network includes card-issuing, merchant-acquiring and card network businesses. Around the world we provide financial products and services to a broad range of customers, including consumers and businesses of all sizes. Founded in 1850 and headquartered in New York, American Express has a heritage built on service and sustained by innovation.

When you join #TeamAmex, you become part of a diverse global community of over 60,000 colleagues. Your contributions to supporting, promoting and enhancing our brand will have a significant impact on how we continue to back our customers, communities and colleagues now and into the future.

You’ll have the opportunity to develop a range of skills and networks, collaborate on challenging projects that deliver value to our business and customers, learn about our award-winning culture and network across our diverse business units and regions. You’ll become part of a collaborative and inclusive workplace as you build on your technical and interpersonal skills, hear from senior leadership through our Global Speaker Series, be responsible for your own live project, and learn first-hand how we deliver for our customers.

AMEX is seeking Interns for Travel & Lifestyle business unit in our Rome office. This is a paid internship opportunity that will provide the intern with an excellent, hands-on introduction to a thriving, high-growth, entrepreneurial environment.

Key Projects

The candidate will have the opportunity to know the dynamics related to a large company, such as American Express regarding the service offered to Premium cardmembers within the Travel & Lifestyle organization, analyzing trends about Premium segment.

Within the Platinum and Centurion Division of Travel & Lifestyle Services, the intern will provide support in the day-to-day management of premium customers’ requests through several activities.

The intern will gain experience in the following areas:

• Support in building and leveraging effective business relationships in order to facilitate contact with dining, hotel and luxury suppliers.

• Control and analysis of online bookings and related results of sales.

• Support the Team Leaders in operational flows coordination and help with the update of the main tools (maintenance of the communications archive with chronological dating and elimination of information no longer valid and uniform graphic formatting of published files).

• Support the preparation of personalized premium travel plans for premium segment, differently from mass market segment.

• Performs Data and target analysis Analyze targets and metric data in order to support TL in coaching and feedback.

Skills & Experience Required:

• Good knowledge of world geography and travel destinations, including the interests and the activities associated with these destinations.

• Keen attention to detail in research, analysis, and documentation.

• Ability to analyze large amounts of data highlighting critical information.

• Demonstrated ability to handle new and varied work streams depending on business needs.

• Fluent Italian and English language, both written and spoken.

• Knowledge of MS Office (Microsoft Word, Excel, Power Point).

• More info:

• Location: Rome

• Starting date: 3rd June 2024

• Duration: 6 months internship (+ potential to extend for an additional 6 months)

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.