Doorman

Rocco Forte House in Milan, our new opening set for next July, is an exquisite 19th century Milanese palazzo located on Via Manzoni, on the corner of Via della Spiga, in the heart of the city’s most fashionable neighbourhood, Quadrilatero della Moda. Sensitively restored to its original splendour, the building now houses a collection of 11 unique apartments.

The Position

DOORMAN

Main purpose:
The Doorman guards the entrance of a building, contributing to security measures and providing basic assistance.
Reports to: House Manager.

• Responsible for the welcome and farewell of our guests, according to the Company policies, standard and procedures, maintaining high standards at all times;
• Responsible for the parking of the guest cars and cleanliness of the parking area;
• Ensure that the external reception area is in order and well maintained;
• Being informed about guest information (arrivals, departures and guests in house);
• Being informed about touristic attractions in the area and services offered by the hotel;
• Working closely with the Reception staff and offering assistance when necessary;
• Deal with emergency requests when asked by a Supervisor;
• Maintain professional relationships with guests and colleagues;
• Anticipate guests’ needs.

• Fixed-term contract according to C.C.N.L. Settore Turismo.
• Learning & development activities and career opportunities.
• Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".
• Staff celebrations.

• Collaboration: Be able and willing to work as a team within the department and with other departments.
• Personal Effectiveness & Communication: Demonstrate self-control and present information clearly and with confidence.
• Personal development: Be open to and accept constructive feedback and use it to improve. Ongoing dialogue with Head of Department on own performance objectives.
• Business orientation: Be able to follow guidelines and priorities assigned by Head of the Department in order to achieve goals in a timely and satisfactory way. Perform his/her tasks with integrity.
• Technical Skills: Demonstrate technical competence and knowledge related to the role.

• Fluent in English and Italian;
• Strong interpersonal and communication skills;
• In possess of a High School certificate;
• References.

Workplace: Via Alessandro Manzoni 46, 20121 – Milano.

Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03).