Junior Customer Care Professional - Part-time 30H start date 16.09.24 (Temporary position)

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and lets lead the way together.

The role of Customer Care Professional includes the management of inbound calls of American Express customers.
The goal is to meet and exceed customer expectations and provide a high quality consulting service in compliance with
corporate standards and objectives.
Everyone of our Customer Care Professionals represents the American Express Brand. They are problem solvers and
relationship builders.

It’s impossible to list everything you’ll do here because every customer is different. But a few things are clear, you’ll:

• Respond quickly and accurately to customer questions and issues.
• Offer customers outstanding solutions.
• Drive the highest levels of Customer satisfaction and engagement.
• Suggest new ways to improve processes and customer care.

The successful candidates will bring:

• A passion for customer service with exceptional listening and relationship building skills.
• Strong verbal communication and engagement skills: professional, clear and friendly.
• Team playing spirit, whilst able to take initiative and work independently.
• Self-motivated and positive thinker, creative and analytical.
• Ability to retain a substantial amount of product information, policies and procedural guidelines.
• Ability to respond expertly to adverse situations in a pressured environment, making quick and accurate decisions when faced with problems such as heavy call volumes, system difficulties and other challenges.
• Productive and results focused. Confident in giving and receiving feedback and in working to set targets.
• Previous experience in telemarketing or a call center environment is beneficial but not essential.
• Willingness to work in a shift pattern.
• Proficient Italian, a good level of English knowledge will be considered a plus.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.